Policies and Conditions

Concepts and Approvals

All custom orders include a digital concept/mockup for customer approval. If we do not receive a response within our timeline of sending the concept, your order will be produced as shown on the provided concept. By placing your order, you acknowledge and accept that production may proceed without further approval if no response is received. We are not responsible for errors, changes, or modifications requested after production has begun.

Order Inspection & Issue Reporting

We stand behind our products, quality and service. We want to ensure you have a great experience with JL Franklins - but all orders must be inspected upon receipt. Any defects, discrepancies, or issues with the order must be reported to us within 30 days of receiving. After this period, we cannot guarantee adjustments, replacements, or refunds.